Knownhost review – Does it serve up?
Interface and ease of use
Knownhost is a web hosting service with nearly 10 years of experience. With an elegant interface, Knownhost provides visitors with two options. The first option is the VPS (Virtual Private Server). This choice is for those who are looking for reliable web hosting at cheap prices. The other option provided is Dedicated Servers. It provides users with premium bandwidth, which is fully optimized and secured with highly customizable options.
Knownhost is easy to get started with. Even if you are a newbie, Knownhost’s 24/7/365 expert support and helpdesk make you feel like a professional. They provide step-by-step instructions for their customers even on minor problems. The support department excels in getting their customers started quickly.
Knownhost has had relatively few substantial complaints due. IT professionals at Knownhost make sure that their VPN and servers are continually dependable. Here are some additional features that make Knownhost even more reliable:
• Multiple data centers in Texas, New Jersey, California for users to choose.
• Cisco routers and layer 3 switches for optimum results
• Uptime (time when a machine is active) is 99.980% on over 232 servers as tested by Hyperspin.
• Allowed Hyperspin to test hundreds of servers for quality check where as most web hosting sites allow just few.
• 99.9% network uptime guarantee.
• Provide 30 day money back guarantee.
• All the servers consist of Virtuozzo (Virtual Private Server or VPS) layer that offers maximum efficiency for our hardware.
• Upgrading packages is real easy, and everything runs through high server quality
Knownhost provides one of the best customer care service to their customers. It usually takes about 15 minutes or less for the help staff to respond to the customer’s queries. Knownhost mostly works on ticketing system, but they also have a toll free telephone for sales and billing system. They have even included a community forum for users to discuss on several matters that they need help with from other users. They lack the facility of live chat, but this flaw is overshadowed by their aggressive email support. They have a top class support staff who know exactly what their customers need. Unlike sites like GoDaddy and other popular web hosting sites, Knownhost invests its money on customer care rather than advertising.
Transfer and migration options
As long as we are using the same control panel, a normal procedure is needed to complete the migration from other web-hosting provider. Customers get a support ticket with their welcome email that provides step-by-step guidelines for migrating between web hosting sites and Knownhost. Such migrations do not cost any money to the user. They provide free full migration assistance and everything is taken care of by the customer care service. While migrating to Knownhost, customers may face 404 errors and the name server replication can take a bit longer than expected. Transfer mostly depends on the size of the cPanel domain. A larger size obviously takes longer to migrate. Most common issues while migrating to Knownhost are seen in WordPress migrations but the customer care resolves all these problems for their customers.
Extras and features
Knownhost does not provide many extras to attract new customers; as they do not do much advertising. There are no free trial runs for newbies to try out. The one-click installer “Fantastico” includes easy install of various software, and one of them is WordPress. It is an excellent extra feature that eases most of the small tasks. Fantastico comes included with the “Dedicated Server” package but in case of VPS, it is optional, and one needs to pay extra money to enable this feature. It is the only company in the market to provide VPS at such a low rate with such powerful servers. An individual receives full access from the day of the sign up. Another feature is that it provides individuals with extra IP address for just $1/month, which is the cheapest rate in the market. Additionally, an individual is also provided with the choice of multiple data centers for his convenience.